The Service Provider market trends and evolution points towards a fundamental transformation; at the core of this transformation is the adoption of IP technologies as the common foundation to deliver converged services to end customers.

New reference models for wireline and wireless carriers such as the IMS (IP Multimedia Subsystem) Architecture clearly point to this IP-centric future as the pivotal component of their triple & quad play strategies.

By embracing IP technologies and deploying an advanced IP/MPLS network, Service Providers will gain greater flexibility and agility to deliver next generation services that meet customer business needs and that will potentially increase ARPU, reduce OPEX, and enhance customer Loyalty (a.k.a. lower CHURN).

View Service Providers By:

1. Technology Area
2. Role and Function Requirements

:: By Technology Area

In order to provide a full breath of technology training services for Next Generation Service Providers, CTT has structured a complete portfolio of education services classified by technology areas. In each technology area, CTT can help your organization build the skills and knowledge of your staff in areas such as: operation, engineering/planning, sales, pre-sales, marketing, among others.

Some of the key technologies where CTT has specific offerings include the following:

• Core Routing & Switching, focused on maximizing the potential of your Core & Distribution infrastructure

• MPLS, as the key technology for service delivery CTT helps by providing your technical & non-technical staff with the understanding of the potential MPLS opens for your existing service offerings

• Security, by offering a complete array of security related technology training services, we enable leading Service Providers to fully secure their infrastructure as well as build a complete managed security portfolio of services

• Packet Voice Technologies, our services in the packet voice area cover from the basics to the advanced concepts and allows companies deploying NextGen Voice services to bridge the skills Gap of their staff between the TDM world and the IP world

• Quality of Service, by offering the most advanced training to fine tune your network infrastructure to provide an enhanced Quality of Experience to your subscribers

• Broadband Access, covering a wide array of access technologies; from cable, xDSL, WiFi, WiMax, MetroEthernet, PON/GPON, etc

• Optical Networking, provides carriers deploying Optical networks the knowledge & skills to successfully implement Next Generation Optical networks and take advantage of solutions such as: RPR, PBT, T-MPLS & CDWM

• Mobility focused of helping Wireline & Wireless carriers successfully deploy their FMC & IMS strategies; CTT provides a wide array of training services that range from basic introductory seminar to advanced in-depth knowledge sessions.

• RAN Evolution, these training services are specifically designed for Wireless carriers seeking to evolve their RAN access networks to an all IP infrastructure that leverages the usage of new technologies and the delivery of value added-IP services at each cell site

• Video over IP, covering solutions such as IPTV & Videoconferencing, our services in this area range from basic overviews to specific trainings on Video over IP solutions including Multicast & QoS for IPTV deployments, planning workshops & operational trainings of specific Middleware & CAS systems

:: By Role & Functional Requirements

To take full advantage of this new IP centric service delivery platform, the key for these Next Generation Service Providers is to invest in developing the skills and knowledge base of their staff in the multiple roles that will be part of this transformation.

• Operation staff needs to be fully trained in IP technologies such as: IP, MPLS, QoS, Advanced Routing, MetroEthernet, Security, VoIP,

• Engineering & Planning teams must be aligned with the best practices to use and deploy these technologies at the Core, Aggregation & Access layers of the network

• Pre-Sales staff must be trained to properly qualify and translate end-customers business requirements into proposals and network architectures that fulfill the customer service & SLA expectations

• The Sales staff, in order to convey the enhanced value of this new network infrastructure, must receive the proper training as they will need to be able to articulate the value that the new network architecture will deliver in the end to the customer bottom line.

• Supporting staff (marketing, legal, etc) need to have a basic understanding of the technologies & solutions that are being integrated in the SP offering in order to properly support and participate in the value chain for the end customers

CTT has designed a specific approach to the Service Provider market to address all of the above needs by creating an all-encompassing training offering that allows your organization to train the staff at each level with the appropriate knowledge and skills to support their day-to-day jobs.